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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renato Vaca

November 9, 2024

5  out of  5
rating by Renato Vaca
"I went to get a quote and the team at the castro valley branch is great Karina was very thorough in explaining the coverage on my policies. Thank you again for everything . love the great customer service"
We responded:
"Thank you for your kind words! We’re thrilled to hear that Karina provided thorough explanations and outstanding service. Our team is dedicated to helping you understand your coverage, and we’re always here for any questions you may have. We appreciate your trust in us!"
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Leslie Magana

September 27, 2024

5  out of  5
rating by Leslie Magana
"Very great service from very great staff. Karina and Kelcei made sure I fully understood my policy and got the insurance I needed. I even got life insurance! Nonetheless the customer follow up days after, made me feel secure supported and valued as a State Farm customer!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Karina and Kelcei provided you with excellent service and helped you understand your policy. It's great to know that you felt supported and valued as a State Farm customer. We're always here for you, and if you ever need anything else, just let us know!"
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Miss Anita

September 25, 2024

5  out of  5
rating by Miss Anita
"Called my fellow State Farm location in Castro valley, Julie sumiki’s office today. I had received a notice in the mail in regards to my insurance stating something i have not recognized before. I got to speak with Kelcei today and she was just a pleasure. I really appreciate the time and concern of the issue. Kelcei explained to me what happened and what we can do to resolve the issue. Usually when speaking to agents I feel like the words coming out of my mouth goes one ear out the other, but today I felt that She took the time with no rush and gave me a sense of properly being helped. Great customer service girl!"
We responded:
"Thank you so much for sharing your positive experience with our team! We’re thrilled to hear that Kelcei was able to provide the time and attention you needed to resolve your insurance concern. We always aim to make sure our customers feel heard and understood, and it’s great to know that Kelcei delivered on that. Your feedback means a lot to us, and we'll be sure to pass along your kind words to her. We're always here to help if you need anything in the future!"
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Tonya Williams

September 25, 2024

5  out of  5
rating by Tonya Williams
"I highly recommend Julie's office. Kelcei was able to help me when it came to my insurance needs and helped me understand the coverages I have. She was a sweet young lady."
We responded:
"Thank you for your kind words and recommendation! We're thrilled that Kelcei was able to assist you with your insurance needs and help clarify your coverages. We're lucky to have her on the team, and it's great to hear that you appreciated her warm and helpful service. We're always here to help!"
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Bryce Basozki

September 5, 2024

5  out of  5
rating by Bryce Basozki
"Julie has been our home insurance provider for years, and we couldn’t be happier. We first met her through local Castro Valley networking events and the Chamber of Commerce, and her professionalism and dedication stood out right away. She’s always there for us, whether it’s a phone call or a quick text, and her responsiveness makes us feel truly taken care of. If you’re looking for someone reliable and involved in the community, I highly recommend working with Julie!"
We responded:
"Thank you, Bryce, for your kind words and continued trust. We're delighted to hear that our team's professionalism and dedication have made a positive impact. Your recommendation means a lot to us, and we look forward to continuing to service your home insurance needs."
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Kelli Abatangelo

August 20, 2024

5  out of  5
rating by Kelli Abatangelo
"Kelcie from Castro Valley State Farm office was super helpful in getting me set up with car insurance."
We responded:
"Thank you, Kelli, for your kind words! We're thrilled to hear that Kelcie was able to assist you effectively with your car insurance needs. Your satisfaction is our priority, and we appreciate your trust in our agency."
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Derrick Miller

June 18, 2024

5  out of  5
rating by Derrick Miller
"Julie & the entire office gives me confidence that my insurance affairs are in order. As a senior, that’s very important."
We responded:
"Thank you for your kind words, Derrick. We are dedicated to providing peace of mind for all our clients, especially seniors. Your confidence in our services means a lot to us."
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LUNCHMONEY41510

June 12, 2024

5  out of  5
rating by LUNCHMONEY41510
"It's always a pleasure dealing with this State Farm office. The staff is amazing and VERY helpful. Kelsey is a wonderful Woman(my agent)"
We responded:
"Thank you for your kind words! We are thrilled to hear about your positive experience with Kelsey and our team. We appreciate your trust in our agency."
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Katya Yoshida

May 30, 2024

5  out of  5
rating by Katya Yoshida
"Julie and her team at State Farm, really helped me with my Workersman comp situation. Even though they aren’t accountants, they helped steer me in the right direction—something my accountant completely overlooked. Kudos to Julie and her team for their exceptional attention to detail! Highly recommend their services."
We responded:
"Thank you for your kind words, Katya! We're glad we could assist you with your Workers' Comp situation. Our team is always here to help guide you in the right direction. We appreciate your recommendation!"
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Dan

May 16, 2024

5  out of  5
rating by Dan
"I was referred to Julie Sumiki for pet insurnace. I got quotes for both of my pups and was so please with her quotes as well as her customer service on the matter. Thank you Julie."
We responded:
"Thank you for choosing our agency for your pet insurance needs. We are delighted to hear that you were pleased with both the quotes and customer service provided by Julie. We appreciate your feedback!"
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Catherine Monahon

May 16, 2024

5  out of  5
rating by Catherine Monahon
"Julie is so thorough and thoughtful! She in incredibly helpful and I felt very taken care of. Love working with Julie :)"
We responded:
"Thank you for your kind words, Catherine! We are delighted to hear that you had a positive experience with Julie. We strive to provide excellent service and care to all our clients."
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Kerri Naslund-Monday

May 16, 2024

5  out of  5
rating by Kerri Naslund-Monday
"Julie is simply the best. Her bedside manner is amazing and anytime I’ve ever had to make a claim she makes it seamless. I love Julie and her team💜"
We responded:
"Thank you for your kind words, Kerri! We are thrilled to hear about your positive experiences with Julie and our team. We appreciate your trust in us and look forward to continuing to provide excellent service."
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Maria Joachin

May 11, 2024

5  out of  5
rating by Maria Joachin
"I love State Farm and I met Julie at the May Day Festival in Hayward. She is so nice."
We responded:
"Thank you for your kind words, Maria! We're thrilled to hear about your positive experience with Julie at the May Day Festival."
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Michael Hurtado

May 11, 2024

5  out of  5
rating by Michael Hurtado
"Awesome service here at this office! I've spoken to Giana over the phone to make payments and she goes above and beyond. Anytime I have insurance needs this office is always so helpful and kind!"
We responded:
"Thank you for your kind words, Michael! We're thrilled to hear about your positive experience with Giana and our office. We're always here to help with your insurance needs."
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Bryan Young

May 1, 2024

5  out of  5
rating by Bryan Young
"Very professional 👍👍"
We responded:
"Thank you Bryan! See you around town."
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Isabel Montoya

April 30, 2024

5  out of  5
rating by Isabel Montoya
"Fantastic local insurance agent. Julie and her team are always professional, friendly, and happy to help with anything that you need. She is willing to explain everything you need to know, and it makes something as daunting as insurance easier to deal with. Thank you for everything I've learned!"
We responded:
"Thank you for your kind words, Isabel! We're thrilled to hear that you had a fantastic experience with our team. We're always here to help make insurance easier for you."
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Olivia Hernandez Panameno

April 30, 2024

5  out of  5
rating by Olivia Hernandez Panameno
"Julie and her team are absolutely amazing, I 100% recommend you stop by her office and see them, great energy, truly amazing people."
We responded:
"Thank you for your kind words, Olivia! We appreciate your recommendation and are thrilled to hear that you had a positive experience with our team. We look forward to serving you in the future."
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Alexis Wise

April 10, 2024

5  out of  5
rating by Alexis Wise
"It’s always pleasure and extremely convenient when needing any assistance at Julie’s office. Often I deal with Kelcei & Giana and they’re always pleasant and happy to help in any way possible. I’ve never felt as if I was a bother and every situation has always been resolved."
We responded:
"Thank you for your kind words, Alexis! We are delighted to hear about your positive experiences with Kelcei and Giana. Providing exceptional service is our top priority, and we appreciate your feedback."
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Virginia Wong

April 8, 2024

5  out of  5
rating by Virginia Wong
"Giana at the Castro Valley office took care of my issue. Promptly researched and called back. Pleasant and courteous. Bravo."
We responded:
"Thank you for sharing your positive experience with Giana. We are delighted to hear that she provided prompt and courteous service. We appreciate your feedback and look forward to assisting you in the future."
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Sarah McCorriston

April 2, 2024

5  out of  5
rating by Sarah McCorriston
"Julie with State Farm Insurance is a fantastic local insurance agent. We got to know her through the Castro Valley Chamber of Commerce and other networking events and always appreciated how involved she is within the community. A little over a year ago, we bought our first house and we reached out to Julie for our home owners insurance. She immediately responded and was so thoughtful in explaining everything we needed to know about homeowners insurance as first time home buyers and things to consider. She was also diligent in getting our insurance bound and paperwork submitted so that our closing went smoothly. We have also since worked with Julie for auto insurance. She's guided us through exploring coverage for both classic car insurance and most recently, insured us for our every day commuter car. We appreciate Julie's professionalism and always having her client's best interest at the forefront. Look no further for an insurance agent in the Castro Valley/East Bay Area!"
We responded:
"Thank you for your kind words, Sarah! We're delighted to have been of service to you for both your home and auto insurance needs. It's always a pleasure working with you and we look forward to continuing to provide excellent service."
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Kristen Ann

March 31, 2024

5  out of  5
rating by Kristen Ann
"Very efficient and kind! ☺️"
We responded:
"Thank you for your kind words! We strive to provide efficient and friendly service to all our clients."
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Dan Jacowitz

March 30, 2024

5  out of  5
rating by Dan Jacowitz
"Julie Sumiki does great events and she is so friendly and personable. She can get you started on a great insurance plan. Hit her up!"
We responded:
"We're glad you enjoyed our events and found our team to be friendly and helpful. We greatly appreciate the review!"
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deborah bedford

March 22, 2024

5  out of  5
rating by deborah bedford
"The customer service and support for claims is superior to any other company I have ever worked with in the past. I was treated like a VIP not a number. Efficient and Kind."
We responded:
"Thank you so much for your kind words! We strive to provide VIP treatment to all our customers and we're delighted to hear that you had a superior experience with our customer service and support team. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!"
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ashif khan

March 13, 2024

5  out of  5
rating by ashif khan
"Great experience!"
We responded:
"Hello Ashif! Thank you for the 5 Star review!"
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Diana Rae Ryan

February 29, 2024

5  out of  5
rating by Diana Rae Ryan
"We have been a State Farm customer for around 40 years. In December 2023 the love of my life (married 55 years passed away). I have had several conversations with Gianna. She has handled the changeover with compassion and thoughtfulness! She explained everything so clearly that I really comprehended what needed to happen."
We responded:
"We are so appreciative of your loyalty to State Farm for so many years. We were so sad to hear about your husbands passing but always here to support you during this difficult time. We look forward to serving you for many more years."